The world of consulting is transforming at a pace faster than many realize, with artificial intelligence (AI) driving monumental shifts. For consultants, coaches, educators, and other subject-matter experts, adapting to these changes is not just an option – it’s a necessity. As discussed in Paul Higgins’ latest podcast episode featuring human-centric technologist Scott Stafford, this transformation is rooted in the rise of AI-powered agents, human connection, and a reimagining of traditional SaaS (Software as a Service) models.
Here’s a deep dive into the emerging opportunities and challenges of leveraging AI to scale your business, retain meaningful human connections, and stay ahead in an era of disruption.
The Rise of Human-Centric AI: What It Means for Consultants
Scott Stafford emphasizes the importance of human-centric AI – technology designed to enhance humanity, not replace it. This philosophy centers on the idea that AI should be used to improve society, foster stronger connections, and create solutions people genuinely need. Stafford argues that many technologies are developed without fully considering their broader societal impact, a mistake consultants must avoid when integrating AI into their workflows.
What is Human-Centric AI?
Human-centric AI is about putting people first – designing solutions that empower humans rather than simply automating tasks. As Stafford notes, AI should enhance human capabilities, enabling deeper, more meaningful interactions. For example:
- AI Agents as Assistants: Instead of relying on clunky interfaces or overwhelming amounts of data, AI agents can serve as personalized assistants who simplify tasks and free up time for consultants to focus on strategy and relationships.
- Fostering Connection: Technology shouldn’t replace human touch. Whether it’s a chatbot or an AI-driven communication tool, the goal is to strengthen, not diminish, the bond between businesses and their customers.
"People are looking for more love and connection", Stafford explains. "AI, when used right, can help facilitate that."
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The Decline of Traditional SaaS Interfaces
One of the most significant predictions from Stafford is the eventual decline of users logging directly into SaaS platforms. Instead, they will rely on AI agents to interact with systems on their behalf. This shift raises critical questions about how consultants position themselves and the tools they use.
The Role of AI Agents
AI agents are poised to redefine user interfaces entirely. Stafford envisions a future where consultants no longer need to manually navigate platforms like Salesforce or Slack. Instead:
- Natural Language Interaction: Users will communicate with AI agents through voice commands, holograms, or wearable devices like smart glasses.
- Streamlined Workflow: AI agents will handle routine tasks like summarizing reports, managing schedules, and organizing client interactions, allowing consultants to focus on high-value, strategic work.
For example, Stafford imagines a world where a consultant could say, "Agent, summarize my client’s project timeline", and instantly receive actionable insights – no logging in, no searching through tabs.
Ownership of the Customer Experience
A key battleground in this new paradigm is ownership of the customer relationship. SaaS platforms traditionally hold this role, but Stafford posits that AI agents could disrupt this dynamic. Companies like Google, Meta, and Apple are investing heavily in agent-based solutions, potentially sidelining SaaS platforms.
For consultants, this means considering tools and ecosystems not just for their current capabilities but for their long-term integration with AI agents.
Voice Mode and Vibe Coding: The Skills to Master Now
Stafford and Higgins stress the importance of embracing emerging technologies like voice mode and vibe coding, which are already transforming how consultants and developers operate.
Voice Mode
Voice interaction is rapidly becoming the preferred way to engage with technology. Stafford suggests:
- Start Practicing: Experiment with voice-based tools like ChatGPT or Meta’s voice mode to understand their potential.
- Adopt Early: By familiarizing yourself with these tools now, you’ll position yourself ahead of the curve as voice-first workflows become standard.
Vibe Coding
Vibe coding combines AI-driven assistance with traditional coding, enabling faster, more efficient development. While vibe coding lowers the barrier for non-technical users to create solutions, Stafford cautions that it still requires expertise to manage back-end complexities.
For example, while vibe coding tools might help you create a functional CRM, troubleshooting DNS issues or managing data flows often requires deeper technical knowledge. Consultants should:
- Experiment: Explore vibe coding tools like Bolt and test their capabilities.
- Know the Limitations: Understand where automated solutions fall short and when to call in experts.
AI’s Impact on Small Platforms and SaaS Ecosystems
As AI reshapes the digital landscape, Stafford predicts a consolidation of smaller SaaS platforms. Task management tools like Asana, Trello, and ClickUp may struggle to remain relevant as broader ecosystems and agent-based solutions take over.
What This Means for Consultants
- Diversify Expertise: Consultants should avoid tying their business to a single platform. Instead, focus on solving client problems, regardless of the tools involved.
- Adapt to AI-First Designs: Many existing platforms are retrofitting AI into their solutions. However, the future belongs to technologies designed from the ground up to be AI-first.
Robotics and the Future of Physical AI
Stafford offers a fascinating glimpse into how robotics and AI could revolutionize industries like field service and asset management. For example:
- Automation in Remote Areas: Imagine robots maintaining solar panels or adjusting equipment in remote locations, with all data automatically logged in a CRM like Salesforce.
- New Opportunities for Consultants: Helping clients integrate and manage robotics with AI-driven data systems could open entirely new revenue streams.
Key Takeaways
- Human-Centric AI is the Future: Focus on solutions that enhance humanity and foster stronger connections.
- AI Agents Will Dominate Interfaces: Prepare for a shift away from traditional SaaS platforms to agent-based interactions driven by natural language.
- Voice and Vibe Coding Are Non-Negotiable Skills: Test and adopt these tools now to stay competitive.
- Small SaaS Platforms Face Consolidation: Broader ecosystems will dominate, so position yourself as a problem-solver across platforms.
- Robotics and Physical AI Offer Untapped Potential: Explore how AI-powered automation can create new opportunities for your clients.
Conclusion
AI is transforming the consulting landscape, and those who embrace the changes will reap the rewards. By adopting human-centric AI, leveraging voice and vibe coding, and thinking beyond single SaaS platforms, consultants can future-proof their businesses and deliver unparalleled value to their clients.
The takeaway is clear: Stay curious, experiment with emerging tools, and keep your focus on solving human problems. The future isn’t about replacing people with AI – it’s about empowering people to do their best work with AI as their partner.
Source: "The Human-Centric AI Shift Every Tech Consultant Should Know with Scott Stafford" – Paul Higgins Mentoring, YouTube, Jan 19, 2026 – https://www.youtube.com/watch?v=NxDsIZCnn4A
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